In the repo game you will learn as you go and surely some of you will be subject to some violent situations. Nobody wants to lose their only form of transportation. An important thing for an agent to learn is how to avoid confrontation.
The best way obviously is to do your job stealthy without the debtors knowledge. If you need something from the debtor, go ahead and make contact but be prepared for a possible hostile situation, surely some yelling.
Repossession can be a dangerous career choice, but so far every single repoman that I have met has been very happy with his career choice. It is perfect for those that hate the 9 to 5 office type deal. It is best to learn how to tell the debtor to calm down. In time we all learn how to do this best. Some still won’t calm down but at least some will and that in itself is well worth it.
In all my time in the repossession industry we rarely made contact, and in Florida if the debtor becomes irate, the law is the repo agent must leave. Otherwise it is considered “Breech of Peace” and Breach of peace is illegal. Anyone that irately confronts a person doing a repossession and yells or asks them to stop, the repossession must stop or the agent is involved with breaking Florida law and a possible civil suit. As you can see always best to later have keys made or work out a deal when the debtor comes in for his personal property.